Rainbow Dreams Suncatcher Prism

We provide insured and tracked shipping for every order. The estimated delivery times after shipment are as follows: USA: 3-7 business days, UK: 7-18 business days, Australia: 7-18 business days, Canada: 7-18 business days, Europe: 7-18 business days, Rest of the world: 14-20 business days.

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.


PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.

Estimated Deli
As soon as the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days to deliver.

(Shipping carriers are experiencing delays due to the COVID-19 pandemic)

If your order hasn’t arrived in the estimated delivery times, please contact our support team at Bananzaprime@gmail.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

Bananza Prime has the right to refuse returns that passed the 15 days allowed time after delivery.

For additional help please contact us at: ✆ ( 904-420-2239) Mon-Fri 9am-5pm ET and/or Email Us at Bananzaprime@gmail.com

We have a strong affection for our products, and we believe that you will share the same sentiment. Therefore, we are providing a 30-Day Trial, free from any risks.
If you are not fully satisfied with the outcome, we will reimburse you.

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at Bananza@bananzaprime.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it will take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email: Bananzaprime@gmail.com

Call/SMS : ✆ Mon-Fri 9am-5pm ET

904-420-2239